bkfb's Privacy Policy

bkfb operates a safe and reliable online casino and betting platform for users in Bangladesh. Protecting the privacy and security of the personal information you provide while using our platform is our primary responsibility.

This Privacy Policy ("Policy") explains what information bkfb collects, the purposes for which it is used, who it may be shared with, and what rights you have over your information. This Policy applies to our website and all associated services.

By registering on our platform or continuing to use our services, you consent to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services or contact the support team.

bkfb collects various types of information to provide services and keep your account secure. This information is collected directly from you or through automated means.

2.1 Personal Information Provided Directly

Information you provide during registration and account management:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bank or mobile banking account details (for financial transactions)
• National ID card or passport details (for identity verification)
• Address information

2.2 Transaction Information

Records of your financial activity, such as:

• Deposit and withdrawal history (via bKash, Nagad, Rocket, or bank transfer)
• Betting history and amounts
• Details of bonuses and promotions received

2.3 Automatically Collected Information

Information collected automatically through technical means when you use our platform:

• IP address and device identification information
• Browser type and version
• Date, time, and duration of access
• Usage patterns through cookies and similar tracking technologies
• Gaming activity and preference patterns

bkfb uses your information only for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Service Operation and Improvement

• Account creation, verification, and management
• Processing and verifying financial transactions
• Providing gaming services and bonuses
• Monitoring and improving platform performance

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Preventing fraud, money laundering, and other financial crimes
• Detecting and investigating suspicious activity
• Ensuring age verification (not under 21)

3.3 Legal Compliance

• Adhering to applicable laws and regulations
• Responding to lawful requests from authorities
• Meeting legal obligations related to record retention

3.4 Responsible Gaming Support

• Identifying and supporting users at risk of problem gambling
• Managing self-exclusion and limit-setting requests
• Providing information and resources related to responsible gaming

3.5 Communication and Support

• Providing customer service and technical assistance
• Sending important account-related notifications
• Informing you of policy changes or important updates

bkfb does not sell your personal information to third parties. However, information may be shared with trusted partners in specific circumstances, as described in detail below:

4.1 Service Provider Partners

Necessary information is shared with trusted technology and service providers that support the operation of our platform — such as payment processing partners (bKash, Nagad, Rocket, and banks), technology infrastructure providers, and game suppliers. All such partners are contractually bound to uphold our privacy standards.

4.2 Law Enforcement Authorities

Relevant information may be disclosed to the appropriate authorities pursuant to a court order, government directive, or legal obligation. Such disclosure is made solely due to legal requirements and is limited to the minimum information necessary.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, you will be notified in advance and the new entity will be required to maintain standards consistent with this Policy.

The bkfb platform uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — maintaining login sessions, ensuring security, and remembering your preferences. Disabling these cookies will prevent key site features from working properly.

5.2 Analytical Cookies

These cookies help us understand how users interact with the platform — which pages are visited most, how long users stay, and where issues arise. This information is used to continuously improve our services.

5.3 Cookie Controls

You can accept or decline cookies by changing your browser settings. Please note that disabling essential cookies may cause some parts of our service to not function correctly.

bkfb retains your personal information only for as long as necessary. Retention periods are determined by legal obligations, business requirements, and the nature of the service.

6.1 Active Account Data

All necessary information will be retained while your account is active. Even after an account is closed, certain information may be kept for a specified period due to legal obligations.

6.2 Financial Transaction Records

All financial records of deposits, withdrawals, and bets are required to be retained for the period prescribed by applicable law. These records may also be used for dispute resolution and fraud investigations.

6.3 Data Deletion Requests

Within the limits of legal obligations, you may request the deletion of your personal information. Please note that financial transaction records and identity verification data generally cannot be deleted for a set period due to legal requirements.

bkfb has implemented industry-standard technical and organizational measures to protect your information. The key pillars of our security framework are:

• SSL Encryption: All data transfers on the platform are secured through SSL/TLS encryption, keeping your information out of the reach of third parties.
• Encrypted Storage: Sensitive data at rest is stored in encrypted databases with strictly controlled access.
• Access Controls: Only authorized personnel may access necessary data, and logs of all access are retained.
• Regular Security Reviews: Regular security audits are conducted to identify and address potential vulnerabilities.
• Two-Factor Authentication: An additional verification layer is provided to protect your account.
• Staff Training: All relevant staff receive regular training on data protection.

You have the following rights regarding your personal information. Contact our support team to exercise these rights.

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We will provide the information within a reasonable timeframe after verifying your identity.

8.2 Right to Rectification

If there are any inaccuracies or errors in the information we hold, you may request a correction. Maintaining accurate information is important for the benefit of both parties.

8.3 Right to Erasure

You may request the deletion of information that is no longer necessary, beyond what is required by legal obligations. However, active account data and legally required records fall outside the scope of this right.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. Please note that it may not be possible to stop processing that is necessary for delivering core services.

8.5 Right to Withdraw Consent

For any data processing carried out on the basis of consent, you may withdraw that consent at any time. Such withdrawal will affect future processing but will not change the lawfulness of processing carried out prior to withdrawal.

bkfb strictly prohibits participation by anyone under the age of 21. Our platform is for adults only (those aged 21 or over).

We do not knowingly collect any personal information from minors. Age verification is mandatory at registration, and additional identity verification is carried out in cases of suspicion.

If it comes to our attention that we hold information belonging to a minor, we will immediately close that account and delete the associated information. Parents or guardians may contact us regarding this matter.

bkfb may update this Privacy Policy from time to time. The Policy may be revised due to business changes, the introduction of new technologies, or changes in legal obligations.

For significant changes, you will be notified in advance by email or through a clear notice on the platform. The revised Policy will take effect from the date it is published.

Continued use of our platform after any changes constitutes your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

If you have any questions or comments about this Privacy Policy, or wish to exercise your rights, please contact us using the methods below. Our support team provides assistance in both Bengali and English.

For any privacy-related requests, we aim to respond in a timely manner after verifying your identity appropriately. To learn more about responsible gaming, please visit our Responsible Gaming page.